When operators are in charge of their own performance and making better decisions, great things can happen.
"There’s the 10% at the bottom who don’t care much either way, and the 10% at the top that are always performing, it’s the 80% in the middle I want to convert"
"Very upbeat approach to fuel/carbon saving"
“We use statistical fuel, and people…don’t like being told what to do, they don’t want people to beat them up, so nudging people is the only answer."
“As a company, we look at all the data, as a pilot, you don’t see much of it. You’re very independent to make your own decision based on fuel and performance.”
“If you want to promote a positive behavior, you need to promote positive messages."